Our products are shipped within 2-3 Days using the following carriers: Deutsche Post or DHL, you can choose which carrier at the checkout. The delivery time is usually between 3 to 7 business days after shipping. However, it may happen that delivery takes longer especially if you choose Deutsche Post. It is not a responsibility of Hemp For Help if delivery gets a delay by the carrier. After the product is shipped we have no power over it and we can not speed up the delivery. To return your product, you should mail your product to this address:28. rijna 964/268, Ostrava 70900, Czech Republic. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.